FREQUENTLY ASKED QUESTIONS
WHAT IS THE BEST WAY TO CONTACT YOU WITH QUESTIONS OR TO PLACE AN ORDER?
If you have any questions please call or e-mail us. We are available by phone Monday through Friday from 9:00 am to 5:00 pm, and in person by appointment. We are frequently on the phone, so please make use of the voice mail. We try our best to get back to our customers within the business day; if your call comes in later in the afternoon, we will return it the following day.
If you would like to meet in person, please call to make an appointment. We are very busy most days, and often can’t accommodate drop-ins. We are happy to help you in any way with your order – from quantities to platter selection; often this can be accomplished via an e-mail.
CAN WE SAMPLE THE FOOD?
If you confirm Sensory delights catering for your event, we will provide a small sampling at no cost. If you are shopping around
and would like to sample, we will charge a fee depending on the samples and associated food costs.
DO YOU OFFER A NON-PROFIT DISCOUNT?
We are always willing to work with other non-profit organizations to meet event needs on an individual basis.
HOW MUCH NOTICE DO I NEED TO GIVE FOR A CATERING ORDER?
We usually require at least a weeks notice for drop off orders. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to respond quickly. In the case of a staffed event (for weddings, communions, cocktail parties, etc), we usually require a month or two.
If you would like your order delivered, it’s best to submit your order at least a week or more in advance. Our delivery schedule tends to fill up quickly, especially for the breakfast and lunch windows. Sorry, but we are unable to reserve a delivery window without an order or a $100 date-hold deposit.
Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.
IS A PLATED AND SERVED MEAL THE SAME PRICE AS A BUFFET?
A plated and served meal is more expensive than a self service buffet as it requires labor at the event.
WHAT ARE RENTALS?
Rentals are anything needed besides food, serving equipment and disposable wares (which we provide). Rentals may include tables, chairs, china, linens, etc.
WHEN DO I NEED TO GET A FINAL GUEST COUNT TO THE CATERING COORDINATOR?
Seven days prior to your event. Within those seven days we can accommodate reasonable increases in attendance, but not allow reduction in attendance numbers.
WHAT IS YOUR DELIVERY POLICY?
We schedule half-hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 7:30 to 8:00 am, and our latest is 5:30 to 6:00 pm. Ideally the end of your delivery window should be at least 15 minutes before your guests arrive, so you have time to set up your buffet. When we deliver, we simply drop off the food. You are in charge of the set up, since the food is essentially ready to serve. If you would like help setting up, please let us know. Charges for set up start at $25. We must also allow for a longer “set up” window.
What is the charge for delivery?